Contact information

Contact Us

We’re here to help with questions about your order, personalization details, shipping, or a product issue.

For support, please contact us at:

support@loyalheartkeepsakes.com

Please include your order number if your message is about an existing order.

Common Reasons to Contact Us

• Questions before placing an order

• Help with pet photo upload or personalization details

• Order status or shipping questions

• Damaged, defective, or incorrect item claims

• Lost or delayed package concerns

• Changes needed shortly after placing an order

Personalized Order Notes

Because our products are made to order, please contact us as soon as possible if you notice an issue with your pet name, memorial years, uploaded photo, or shipping address.

We cannot guarantee changes after an order enters production, but we will do our best to help.

Response Time

We aim to respond to customer messages within 1-2 business days.