Terms of service
Terms of Service
Welcome to Loyal Heart Keepsakes.
By visiting our website or purchasing from our store, you agree to the following Terms of Service. Please read them carefully before placing an order.
Store Overview
Loyal Heart Keepsakes sells personalized, made-to-order pet keepsake products, including custom pet posters, framed prints, canvas prints, ornaments, mugs, and related items.
Each personalized product is created using the information submitted by the customer, such as pet photos, pet names, memorial years, and special notes.
Product Personalization
Customers are responsible for providing accurate personalization details at checkout.
This includes, but is not limited to:
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Correct pet names
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Correct memorial years or dates
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Correct spelling
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Clear uploaded photos
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Any special instructions or notes
We are not responsible for mistakes caused by incorrect or incomplete information submitted by the customer.
Uploaded Photos and Customer Content
By uploading a photo or submitting personalization details, you confirm that you have the right to use that content and allow Loyal Heart Keepsakes and its fulfillment partners to use it for the purpose of creating and fulfilling your order.
Please do not upload photos, names, or information that you do not own or do not have permission to use.
Made-to-Order Products
All personalized products are made to order. Because of this, production begins after an order is placed and order details are received.
Due to the custom nature of our products, returns, exchanges, and cancellations may be limited. Please review our Return and Refund Policy for more details.
Product Images and Colors
We do our best to display product images, colors, and details as accurately as possible.
However, colors may appear slightly different depending on screen settings, device display, lighting, and printing materials.
Small variations may occur between the digital preview or product images and the final printed item.
Orders and Payments
By placing an order, you agree to provide accurate billing, shipping, and contact information.
We reserve the right to refuse, cancel, or limit any order if we believe there is an issue with payment, fraud risk, product availability, incorrect information, or violation of these Terms.
Prices and Availability
Product prices, discounts, shipping options, and availability may change without notice.
We reserve the right to update, modify, or discontinue products at any time.
Shipping
Shipping times and delivery estimates may vary depending on the product, destination, fulfillment availability, carrier delays, holidays, and other factors outside our control.
Please review our Shipping Policy for more information.
Incorrect Shipping Information
Customers are responsible for entering a complete and accurate shipping address at checkout.
We are not responsible for delays, lost packages, or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the order.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or incorrect, please contact us as soon as possible at:
support@loyalheartkeepsakes.com
Please include your order number, photos of the issue, and a short description so we can review the problem and help resolve it.
Intellectual Property
All website content, branding, product designs, text, graphics, and images created by Loyal Heart Keepsakes are the property of Loyal Heart Keepsakes or its content providers.
You may not copy, reproduce, distribute, or use our content without permission.
Limitation of Liability
To the fullest extent permitted by law, Loyal Heart Keepsakes is not responsible for indirect, incidental, or consequential damages related to the use of our website, products, or services.
Our responsibility is limited to the amount paid for the product related to the claim.
Third-Party Services
Our store may use third-party services such as ecommerce platforms, payment processors, fulfillment partners, shipping carriers, file upload tools, analytics tools, and customer support services.
These third-party services may have their own terms and policies.
Changes to These Terms
We may update these Terms of Service from time to time. Updates will be posted on this page and will apply from the date they are published.
Contact Us
For questions about these Terms of Service, please contact us at: